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Short-Term Rentals Management Assistant


Location:
Melbourne
Language(s):
Only English Required
Job Ref:
80d59afd9c82bdcff41cef66d8c7008b
Job Description

POSITION OBJECTIVE

Responsible for the overall management, administration, inventory growth and marketing of our management service and properties in Melbourne. Will utilise discretionary judgement to make and execute decisions on behalf of the company and property owners, balancing the needs of the guests with the profitability of the company.

ESSENTIAL JOB FUNCTIONS

  • Accurately administer and execute management contract and supporting enrolment paperwork to property owners, ensuring owner understands all elements of the contract and our services
  • Serve as primary point of contact for guests, acting as a liaison between owners and the guests in applying Company policies and procedures
  • Thoroughly understand the listing process on each vacation rental platform, check--in/out instructions for each property, as well as the  payment and deposit processing procedure
  • Address guests inquiries and resolve guests issues/disputes, liaising with other related entities and departments such as Housekeeping, Handyman service, Accounting and Sales as needed to gather information
  • Monitor guests arrivals,departures  and no show procedures
  • Assist with planning and organising as well as attend owner events/functions as needed
  • Regularly inspect and monitor quality of cleaning to ensure that properties meet standards, take corrective action as needed to address quality deficiencies, and communicate corresponding responsibilities to cleaners
  • Responsible for monthly owner financial statements for rental income and related expenses, ensuring accuracy of statements
  • Maintain effective communication and networking with other departments within hospitality such as housekeeping, engineering, reservations, and accounting, providing feedback and suggestions to improve systems and processes
  • Participate in determining and achieving departmental short-term/long-term goals and initiatives
  • Attend all scheduled meetings where presence is required
  • Reliable transportation is preferred
  • Perform additional office duties as required
  • Other duties may be assigned as business demands.

  • EDUCATION/EXPERIENCE

    • Bachelor degree preferred
    • Experience in the vacation rental industry or property management preferred

    REQUIREMENTS

    • Strong analytical thinking, written and verbal communication skills
    • Must be able to work with minimal supervision
    • Ability to exercise discretion and independent judgement
    • Able to work in a team environment
    • Ability to communicate effectively with customers from varying executive levels and international/ethnic backgrounds
    • Strong oral presentation skills
    • Foreign language skills preferred, especially Chinese Mandarin
    • Flexible schedule required
    • Very strong social skills, comfortable in crowds and conversing with highly educated and motivated people
    • Excellent computer and technology skills especially Excel, Word and Outlook
    • Excellent organisational skills
    • Ability to work in a fast paced environment

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