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Operations Manger

3215 , Victoria
Only English Required
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Job Description
The Sphinx Hotel in Geelong is looking for an experienced Operations Manager with a passion for customer service and high standards. The Venue has the following services: Gaming, Wagering, Functions, Bistro and Nightclub. Reporting to the General Manager you must be available to work a variety of shifts including days, nights, weekends and public holidays (where required).  The successful applicant will be someone who is willing to go the extra mile, have a positive attitude and approach with a passion for exemplary customer service. They will be seeking to grow their career and will be happy to take a hands-on approach to their role.  Your key responsibilities will include:
·        Managing the operational requirements of the hotel on a day to day basis
·        Effectively managing and leading an experienced team
·        Rostering for your team
·        Working with the General Manager to ensure that the vision of the Hotel is realised throughout the organisation
·        Ensuring compliance with all legislation requirements that are encapsulated by the day to day operations of running a hospitality venue
·        Maintaining a safe and comfortable environment for members and guests
·        Ensuring the Hotel’s policies and procedures are adhered to
·        Consistently ensuring a superior level of customer service is delivered by your team.
·      Floor management duties   Ideally, the successful applicant will possess the following skills:
·        A passion for the leadership and providing excellence in customer service.
·      Proven effective experience as a leader, manager and motivator
·        Outstanding presentation and communication skills
·        Exceptional interpersonal skills.
·      Exemplary operational capabilities.
·      Full knowledge of all gaming, beverage, TAB and Keno operations.
·        Practical compliance experience.
·        Previous Duty Manager or Operational Management experience
·       Current TAB, RSA and RSG Certificates Available to work across 7 days/nights to meet the requirements of the position. An attractive remuneration package is available for the successful applicant. Only short-listed applications will be contacted.   To be considered for this exciting role you must provide a detailed covering letter, together with your current CV.
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