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Client Support Officer

Balwyn , Victoria
Only English Required
Job Ref:
Job Description
About Compass
Compass is a leading SaaS education management provider in Australia, providing schools with an extensive product suite to manage their administration, learning and communication ecosystem. We have strived to maintain a start-up culture, which offers team members strong career progression opportunities and flexible working conditions.
Job Description

We are looking for someone to help us develop the next generation of school software solutions - someone who is skilled at exceptional support to our clients. Working alongside a young and passionate team you will be providing solutions and support to our clients through a variety of mediums. You will need excellent written and verbal communication skills and be able to present yourself in a tidy and professional manner.

Key Responsibilities
  • Provide product knowledge around the Compass platform
  • Provide problem-solving solutions to schools
  • Support clients’ enquiries through different communication avenues
  • Escalate customer enquiries to the appropriate team
  • Apply exceptional customer focus skills to liaise with internal and external stakeholders

What we’re looking for
We are after people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
  • Demonstrate service-oriented approach, enthusiastic, motivated, positive attitude, good initiative and a self-starter
  • Strong verbal and written communication skills
  • Strong attention to detail and ability to see tasks through to conclusion
Applying for this role
  • Be an Australian citizen, permanent resident, or have the appropriate working visa/permit.
  • Have an exceptional command of spoken and written English (native speaker or IELTS Level 9)
  • Attach your resume when applying for this role.
Job Type: Full-time

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